How do I set up an account?
At the moment, the Wajax Store is limited to those with an existing Wajax account. Speak with your Sales Representative to coordinate the creation of your Wajax Store account.
What if I forgot my password?
Use the Forget Password? link in the Log in section at the top of the site. Follow the on screen instructions to recover your password.
Can products be directly shipped?
Orders placed through the Wajax Store are currently being shipped to your nearest branch, but arrangements can be made to ship your products elsewhere by Contacting Us.
What is the status of my order?
Your Latest Order Status can be seen from the Dashboard, located under “My Account” at the top of the site. On your Dashboard, you can also see recent deliveries, recent invoices and order history.
What does the status of my order mean?
Depending on the stage of your order, different statuses will appear in your Dashboard, or be included in an email to you. Here are the most common ones:
Open: Order recently created, and in progress
Approved: Order confirmed, but the items are not available yet
Allocated: Order is ready for pick-up or to be shipped, depending on the Delivery Method selected
Shipped: Order has been picked up, or delivered, depending on the Delivery Method selected
Invoiced: Order has been invoiced
Canceled: Order has been cancelled or deleted
Will you ship my full order or split it as the items become available?
Items are released as they become available. Your partial order may be picked-up, or Contact Us for partial orders to be shipped upon request.
How long will a back-order item take to ship?
Refer to the estimated ship date displayed on the item. Contact Us in case of an emergency or if no ship date is available.
What is the policy on returns?
You can find the details on the Terms and Conditions page on the website, the Parts Return Policy is the last section.
How will I know when my order is ready for pickup?
Refer to the Latest Order Status on the Dashboard page. “Allocated” orders are ready for pick-up or to be shipped. We may call you when ready if specified on the order.
Do you accept credit card payments?
The Wajax Store currently only accepts orders "Invoiced" through your company account; however, a credit card payment can be made at the branch when picking orders placed on the Wajax Store if that is the preferred method of payment.
What if my product is not available on the Wajax store?
The Wajax Store sells a limited number of Wajax’s full product lines. Visit Wajax.com to view our full line of products and services, or Contact Us for information or a quote.
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For all other inquiries, Contact Us directly.
